All products are warranted to be free from defects in material and workmanship from a period of 1 year from the purchase date when stored, installed and used under normal conditions. If at any time our products fail we will replace or credit the defective item after inspection.  Please contact your account executive or our support department sales@ottergi.com for processing any defective items. All returned items must be pre-authorized by Otter Graphics Inc. and have a Return Authorization (RA) Number.